Skip to content
Printer
Fix
Setup
Offline
Drivers
Wi-Fi
Not printing
Paper jam
Scanner
About
Home
/
Find your fix
1
Issue
2
Brand
3
Model
4
Fix
What’s going wrong?
Pick the problem that best matches what you’re seeing.
New printer setup
Unbox, connect, and print your first page — without the guesswork.
Printer offline
Get a printer that says "offline" talking to your computer again.
Install drivers
Find and install the right driver so your computer can actually use the printer.
Wi-Fi drops
Stop a printer that connects fine, then drops off the network an hour later.
Not printing
Connected and ready, but nothing comes out? Work through the causes in order.
Paper jam
Clear a jam the right way — and fix a false jam error when there’s no paper.
Scanner issues
Printer prints fine but scanning fails? Get the scanner responding again.