Printer playing up? Let’s fix it.
Plain-English, step-by-step guides for the printer problems people actually have — offline errors, missing drivers, dropped Wi-Fi, jams, and brand-specific error codes. No jargon, no upsells.
Try offline, wifi drops, paper jam, or an error code.
Choose your issue
Pick the problem that matches what you’re seeing. Each guide walks you through the fix from the most likely cause down.
New printer setup
Unbox, connect, and print your first page — without the guesswork.
Fix thisPrinter offline
Get a printer that says "offline" talking to your computer again.
Fix thisInstall drivers
Find and install the right driver so your computer can actually use the printer.
Fix thisWi-Fi drops
Stop a printer that connects fine, then drops off the network an hour later.
Fix thisNot printing
Connected and ready, but nothing comes out? Work through the causes in order.
Fix thisPaper jam
Clear a jam the right way — and fix a false jam error when there’s no paper.
Fix thisScanner issues
Printer prints fine but scanning fails? Get the scanner responding again.
Fix thisLook up an error code
Got a code on the screen like 5100, 0x97, or B200? Find what it means.
Browse codesBrowse by brand
Each brand has its own quirks and error codes. Jump to a hub for the issues most common to your make.
Driver downloads
Need the right printer driver?
Pick your brand, enter your model number, and get the correct official driver for your operating system — with a real specialist checking the match. Each brand page is set in that make's own colours.
Select your printer modelCommon error codes
The exact code on your printer’s screen is the fastest route to a fix.