Xerox printer help
Xerox builds everything from compact Phaser laser printers to massive AltaLink office hubs. When a Xerox printer runs into trouble, it usually displays a specific Fault Code (like 016-720) on the screen. Because Xerox machines are heavily network-oriented, connectivity and driver configuration are the most common hurdles.
Whether you need to get a stubborn Phaser back online or set up scan-to-email on a VersaLink, the guides below are the best place to start.
Xerox troubleshooting guides
Printer offline
Get a printer that says "offline" talking to your computer again.
Open guideInstall drivers
Find and install the right driver so your computer can actually use the printer.
Open guideScanner issues
Printer prints fine but scanning fails? Get the scanner responding again.
Open guideNot printing
Connected and ready, but nothing comes out? Work through the causes in order.
Open guideNew printer setup
Unbox, connect, and print your first page — without the guesswork.
Open guideXerox printer FAQ
My Xerox printer is offline, how do I fix it?
First, restart the printer and your router. Then, check the printer’s IP address on its control panel. Type that IP address into your web browser to ensure it’s responding. If it is, you may need to update the port in your Windows printer settings.
How do I find my Xerox Fault Code meaning?
Xerox Fault Codes are usually formatted with a dash (e.g., 077-900). You can type this code directly into the Xerox support site for your specific model to find the exact sensor or part causing the issue.