Samsung printer help
Samsung printers (now supported by HP) are widely used for their fast, compact laser printing. Most Samsung issues involve toner cartridges not being recognized, paper feed rollers needing a clean, or the printer dropping off the wireless network. Because HP now manages Samsung’s printer division, driver and software updates are handled through HP’s support site.
The guides below cover the most common issues you might run into with your Samsung laser printer.
Samsung troubleshooting guides
Printer offline
Get a printer that says "offline" talking to your computer again.
Open guideInstall drivers
Find and install the right driver so your computer can actually use the printer.
Open guideWi-Fi drops
Stop a printer that connects fine, then drops off the network an hour later.
Open guidePaper jam
Clear a jam the right way — and fix a false jam error when there’s no paper.
Open guideNot printing
Connected and ready, but nothing comes out? Work through the causes in order.
Open guideSamsung printer FAQ
Why won’t my Samsung printer connect to Wi-Fi?
Ensure you are connecting to a 2.4 GHz network, as many older Samsung models do not support 5 GHz. If the printer keeps dropping offline, assigning it a static IP address usually resolves the problem.
My Samsung printer says "Toner Empty" but I just replaced it.
This happens if the toner chip isn’t making proper contact or if you are using a third-party toner that isn’t recognized. Take the cartridge out, wipe the gold contacts on the chip, and reinstall it firmly.
Where do I download drivers for my Samsung printer?
Since HP acquired Samsung’s printer division, all driver downloads and software updates (including the Samsung Easy Printer Manager) are hosted on the HP support website.